UpMyB

Online store order assistant

Tracks orders, handles returns and answers "where is my order?" on WhatsApp. For: Shopify and D2C stores.

The problem

Most support messages are "where is my order?" and "how do I return this?". They are repetitive, they need an answer fast, and they bury real customers.

How it works

Built from: shopify, whatsapp, razorpay, claude.

flowchart LR
  C(["Your customer"]) <-->|"asks, pays, gets updates"| APP["Your app<br/>Customer app or chat: track order, start a return, reorder"]
  APP --> L{{"Your logic<br/>the rules that are yours"}}
  subgraph EX["Apps that already exist: APIs and MCP servers"]
    A0["Shopify<br/>Orders, customers and products"]
    A1["WhatsApp<br/>Where customers ask"]
    A2["Razorpay<br/>Refunds and payment status"]
    A3["Claude (AI)<br/>Understands the question and replies in the brand's tone"]
  end
  L --> A0
  L --> A1
  L --> A2
  L --> A3
  L --> DB[("What it keeps<br/>Customers and orders, Return requests, Conversations")]
  L --> OWN["Admin dashboard<br/>Returns queue and refund approvals"]
  classDef yours fill:#1691D6,stroke:#0a5f95,color:#fff
  classDef ext fill:#E6F3FB,stroke:#1691D6,color:#12112E
  class APP,L,DB,OWN yours
  class A0,A1,A2,A3,A4 ext

The logic

  1. When customer asks about an order: Look it up by phone or order number and give the live status
  2. When customer wants to return: Check the return window and policy, then create a request
  3. When return approved: Send a pickup slot and the refund timeline
  4. When item received: Trigger the refund and tell the customer
  5. When cart abandoned: Send one reminder with the cart link
flowchart LR
  subgraph R0["Rule 1"]
    direction TB
    W0{{"When: Customer asks about an order"}} --> T0["Then: Look it up by phone or order number and give the live status"]
  end
  subgraph R1["Rule 2"]
    direction TB
    W1{{"When: Customer wants to return"}} --> T1["Then: Check the return window and policy, then create a request"]
  end
  subgraph R2["Rule 3"]
    direction TB
    W2{{"When: Return approved"}} --> T2["Then: Send a pickup slot and the refund timeline"]
  end
  subgraph R3["Rule 4"]
    direction TB
    W3{{"When: Item received"}} --> T3["Then: Trigger the refund and tell the customer"]
  end
  subgraph R4["Rule 5"]
    direction TB
    W4{{"When: Cart abandoned"}} --> T4["Then: Send one reminder with the cart link"]
  end
  S(["Start"]) --> R0 --> R1 --> R2 --> R3 --> R4 --> E(["Done and logged"])
  classDef when fill:#E6F3FB,stroke:#1691D6,color:#12112E
  classDef then fill:#1691D6,stroke:#0a5f95,color:#fff
  classDef end1 fill:#12112E,stroke:#12112E,color:#fff
  class W0,W1,W2,W3,W4 when
  class T0,T1,T2,T3,T4 then
  class S,E end1

What can be developed

The money (illustrative example)

The customer pays ₹3499 per store, per month. API and hosting costs: WhatsApp conversations ₹700, AI answers ₹500, Hosting ₹200, together ₹1400. Net profit ₹2099.

sankey-beta
Customer pays,WhatsApp conversations,700
Customer pays,AI answers,500
Customer pays,Hosting,200
Customer pays,Net profit,2099

Watch out for

Build this for me