Comparisons, September 2, 2026

Spreadsheets vs automation: when to switch

A spreadsheet is a fine start. Here is how to tell when it is costing you customers.

What spreadsheets do well

They are free, familiar and flexible, and for a handful of customers they are enough.

Where they break

Nothing reminds you to follow up, two people edit the same row, and replies live in a different app.

What to do next

Move the repeating work, like replies, reminders and payment chasing, into one flow and keep the sheet for reports.