Every channel in. One conversation out.

Customers find you on Instagram, LinkedIn, Telegram, Facebook, your website and email. UPMYB catches every message and moves the conversation to WhatsApp, with SMS and email as backup.

One inbox for every channel

• Instagram to WhatsApp Reply in the DM and hand over to WhatsApp with a link the customer taps.
• LinkedIn to WhatsApp Turn lead gen form submissions into a first WhatsApp message, with consent.
• Telegram to WhatsApp Take bookings in a Telegram bot and confirm on WhatsApp.
• Facebook and website leads Reply within seconds while the customer is still looking.
• Fallback channels Try SMS and email when WhatsApp is not delivered.
• One shared inbox One thread per customer, labelled by channel.

Frequently asked questions

Can UPMYB message someone on WhatsApp from their Instagram DM?

Not without their agreement. The usual pattern is a link or button in the DM that opens WhatsApp, so the customer starts the conversation and gives consent. UPMYB then continues there.

How does LinkedIn connect to WhatsApp?

Through LinkedIn lead gen forms that collect a phone number and permission to contact. UPMYB adds the lead to your CRM and sends the first WhatsApp message.

Where do replies land?

In one shared inbox, grouped by customer, with a label showing which channel each message used.

Is WhatsApp still the centre?

For most businesses, yes. Other channels hand over to WhatsApp, with SMS and email as backup.